FAQ

Why buy from Style Sequel?

Style Sequel brings you only the best pre-loved designer clothing, shoes and accessories from premium designer labels. Offering you a second chance to own that must have or sold out piece, all of our stock is carefully and lovingly hand selected to take the time and effort out of browsing. With access to wonderful wardrobes around the world we have stock from top fashion editors, socialites and industry insiders. We have fabulous new stock every day so do sign up to make sure you don’t miss out.

We will also bring you

• Style alerts to ensure you never miss out on your favourite labels
• Stylish content to keep you up to date, informed and entertained
• Exclusive Style Sequel member offers and deals

We want your buying experience to be a lovely one and all items are carefully packed and posted quickly after payment.

How do I buy an item?

We sell via eBay and most of our items are sold in an auction format. Simply click on the ‘Bid now on eBay’ button on the item page and you will be transferred to our eBay store. You will need an eBay account to bid. Please see here for a guide to setting this up: http://pages.ebay.co.uk/help/account/how-to-register.html

What about fakes?

Style Sequel has a zero tolerance policy when it comes to fakes and operates a 100% money back guarantee in this area. We have a long history of selling and if we are in any way unsure about an item we simply will not sell it. All items are carefully checked to allow you to buy with confidence.

What are your shipping costs?

Please see individual auction pages for our shipping costs.

Do you ship overseas?

We ship Worldwide. Please see individual auction pages for our shipping details.

Do you combine shipping?

Combined shipping is available. Please check our auction pages for more details.

How are items sent?

All items are sent via Royal Mail, fully insured and will require a signature upon receipt.

For UK postage we use Recorded Delivery for items with a value up to £46. We use Special Delivery for all items over £46. International items are sent International Signed For and have insurance costs built in to them.

What about refunds?

We don’t give refunds on auction items that are simply deemed unsuitable. All our items are carefully quality controlled and checked. Most items are pre-loved and we will always mention any faults in our listings. Should you receive an item that you feel is not as described please contact us immediately.